Legal
Refunds & cancellations
Clear policy, fair terms, no fine print.
Summary
We want you to be happy with our services. If you're not, this page explains how refunds and cancellations work.
Refund policy
Refunds are evaluated on a case-by-case basis. We will refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour.
This does not affect your rights as a consumer in relation to services which are not as described, faulty, or not fit for purpose.
To request a refund, contact us at lain@old.aluy.net with your order ID.
Payment methods & refunds
Where possible, refunds go back through the original payment method. Details by method:
Refunded to the originating account.
PayPal is temporarily disabled for new payments. If you paid with PayPal when it was available, refunds are still returned to your PayPal account where applicable.
We do not send refunds on-chain. If a refund is due, we may arrange bank transfer (EUR) or service credit—whatever we agree on when you contact us.
Refunded via bank transfer after verification.
Card and other payments processed by Stripe. Where supported, refunds go back to the original payment method. See Stripe’s legal terms.
Consumer right to cancel
If you are a consumer, you have the right to cancel within 14 days without giving any reason. The cancellation period expires 14 days from the day after completion of the transaction.
To cancel, email us at lain@old.aluy.net before the 14-day period expires.
If you cancel, we will reimburse all payments received from you without undue delay and no later than 14 days after we are informed of your decision. The reimbursement will use the same payment method as your original transaction at no additional cost to you, except that cryptocurrency payments cannot be returned on-chain; in those cases reimbursement will be by bank transfer (EUR) or another method we agree with you.
Exception: Your right to cancel does not apply to the supply of digital content that you have started to download, stream, or otherwise acquire, or to services which you have had the benefit of.
Subscription cancellations
Cancel anytime from the customer portal. Services terminate at the end of the billing period unless you select immediate cancellation.
For standard cancellations that run until the end of the paid period, customer data is typically scheduled for deletion within seven (7) days after the service end date. Immediate cancellation, abuse or payment-related termination, legal requirements, or manual/support actions you request may remove data sooner. Full detail is in our Terms of Service under “Cancellation & data deletion”.
How to request a refund
Email lain@old.aluy.net with your order ID. We respond within 3 business days.
To: Julian Achter (Einzelunternehmer), trading as Aluy, Am Hang 55, 85737 Ismaning, Germany
Email: lain@old.aluy.net
I hereby give notice that I cancel my contract for the following service:
[Service name/Order ID]
Ordered on: [Date]
Customer name: [Your name]
Customer email: [Your email]
Customer address: [Your address]
Date: [Today's date]